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Salesforce Certified Business Analyst is a highly recognized certification in the field of Salesforce. It is designed for professionals who have experience in business analysis and want to specialize in Salesforce. Salesforce Certified Business Analyst Exam certification validates the skills and knowledge required to work as a business analyst in a Salesforce environment. Salesforce Certified Business Analyst Exam certification exam is conducted by Salesforce and is known as the Salesforce Certified Business Analyst exam.
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NEW QUESTION # 240
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?
Answer: B
Explanation:
Explanation
This answer states that circulating the requirements to stakeholders, incorporating feedback, and obtaining sign-off is what the BA should do to ensure alignment on goals and strategies across NTO's organization for creating an engaging site for its customers using ExperienceCloud. Circulating the requirements to stakeholders means that the BA shares the written statements that describe what the solution must do or have to meet the goals and strategies of NTO's organization with the people who have a significant interest or influence in the project outcome. Incorporating feedback means that the BA revises and updates the requirements based on the comments or suggestions from the stakeholders. Obtaining sign-off means that the BA gets a formal approval or confirmation from the stakeholders that they agree with and accept the requirements.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
NEW QUESTION # 241
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
Answer: C
Explanation:
Explanation
A possible reason why the test cases failed is missing test script details. Test scripts are step-by-step instructions on how to execute each test case. They should include the expected inputs, outputs, and results for each step. Missing test script details could lead to confusion, errors, or inconsistencies among testers, resulting in failed test cases. Missing test org access details is not a likely reason why the test cases failed because it would prevent testers from accessing the sandbox or test environment, not from executing the test cases.
Missing test result details is not a likely reason why the test cases failed because it would affect the reporting or documentation of testing outcomes, not the execution of test cases. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-accept
NEW QUESTION # 242
Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
What should the user story focus on?
Answer: B
Explanation:
The user story should focus on customer experience. Customer experience is the perception and feeling that a customer has when interacting with a product or service. Customer experience is a key factor that influences customer satisfaction, loyalty, retention, and advocacy. A user story should focus on customer experience because it helps to define the value or benefit that the customer expects from the product or service, and provides a basis for designing and developing the solution that meets or exceeds the customer's needs and expectations. The other options are either irrelevant or incomplete. Option A does not focus on customer experience, but rather on sales margins, which are an internal metric that may not reflect the customer's perception or feeling. Option C does not focus on customer experience, but rather on product functionality, which is only one aspect of customer experience and may not address the customer's emotional or psychological needs. References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis- user-stories/write-user-stories
NEW QUESTION # 243
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
Answer: C
Explanation:
The best practice for understanding the sales reps process in order to increase Salesforce adoption is to host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them. These methods help to elicit feedback and insights from the sales reps, understand their pain points and needs, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of using Salesforce. The other options are either insufficient or irrelevant. Option B does not capture the sales reps' perspectives or preferences, and may not reflect their actual usage of Salesforce. Option C does not address the sales reps' process or challenges, and may not be applicable or effective for them. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate- discovery-sessions
NEW QUESTION # 244
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?
Answer: C
Explanation:
Explanation
The tool that the business analyst should use to accomplish the goal of optimizing CK's lead process is process mapping. Process mapping is a technique that creates a visual representation of how a business process flows from start to end. It can help the business analyst understand NTO's current lead process, identify areas of improvement, and communicate it effectively to stakeholders.Business analysis plan is a document that defines and describes how business analysis activities will be performed in a project or initiative. It can help the business analyst plan and manage their tasks, deliverables, resources, etc.Change management is a discipline that guides how people prepare for, respond to, and adopt change in an organization.
NEW QUESTION # 245
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