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NEW QUESTION # 32
Which tools could you use to show different content to female and male contacts in a single email campaign?Note: There are 3 correct Answers to this question.
Answer: A,B,C
NEW QUESTION # 33
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
Answer: A,B,C
NEW QUESTION # 34
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
Answer: C,D
NEW QUESTION # 35
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
Answer: A
Explanation:
Hierarchical Service Organization in SAP Service Cloud:Catalogs are used to structure and organize services systematically, aiding efficient management and retrieval.
Why Catalogs Are Correct:
* Provides a hierarchical framework for defining and managing service offerings.
* Enables easy navigation and assignment of services in cases and tickets.
Why Other Options Are Incorrect:
* Categories (B):Group items conceptually, but do not provide a hierarchical structure.
* Folders (C):Not used for organizing services.
* Types (D):Refers to service classifications but lacks structural organization.
References:
* SAP Service Cloud Documentation: Catalog Management.
NEW QUESTION # 36
Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.
Answer: A,B,E
Explanation:
Integration Objects in SAP Sales Cloud:The integration of SAP Sales Cloud with backend systems facilitates seamless data exchange for core business operations.
Typical Integration Objects:
* Product Master Data (A):Enables sales teams to access up-to-date product information.
* Sales/Services Transactions (C):Synchronizes transactional data like sales orders or service requests.
* Customer Master Data (D):Maintains consistency of customer information across systems.
Why Other Options Are Incorrect:
* Marketing Campaigns (B):Part of SAP Marketing Cloud, not Sales Cloud.
* Stock Movements (E):Managed within supply chain systems, not typically part of Sales Cloud integration.
References:
* SAP Integration Guide: SAP Sales Cloud.
NEW QUESTION # 37
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